1. Who we are

Void Locale is an independent creative practice providing brand, identity, design, and related creative services. In this policy, “Void Locale,” “we,” “us,” and “our” refer to the operator of voidlocale.com and the provider of those services.

For privacy questions or requests, email hello@voidlocale.com.

2. Information we collect

Information you provide

When you email us or otherwise contact us, we may collect your name, email address, company or organization, job title, project details, message content, and any files or other information you choose to provide.

If you become a client, we may also collect business contact details, billing and transaction information, contract records, project communications, approvals, and materials needed to deliver the work.

Information collected automatically

When you visit the website, our hosting and infrastructure providers may automatically process limited technical information such as your IP address, browser and device type, operating system, approximate location derived from IP address, requested pages, referring page, and the date and time of access. This information is generally used to deliver, secure, and maintain the website.

Cookies and similar technologies

The website, as currently configured, does not use non-essential cookies, advertising cookies, or analytics cookies. Our hosting provider may use strictly necessary technologies or process server logs to operate and protect the website. If we add analytics or other non-essential technologies, we will update this policy and provide any notice or choices required by law.

3. How we use information

We may use personal information to:

• respond to inquiries and discuss potential projects;
• prepare proposals, estimates, contracts, and project plans;
• provide, manage, improve, and support our services;
• communicate about projects, accounts, payments, and our business relationship;
• process transactions and maintain tax, accounting, and business records;
• operate, troubleshoot, protect, and improve the website;
• prevent fraud, abuse, security incidents, or unlawful activity; and
• comply with legal obligations and establish, exercise, or defend legal claims.

We do not use personal information for automated decision-making that produces legal or similarly significant effects.

4. Legal bases for processing

Where applicable law requires a legal basis, we process personal information because:

• it is necessary to take steps at your request before entering into a contract or to perform a contract with you;
• we have a legitimate interest in operating our business, responding to inquiries, maintaining client relationships, and securing our website, and those interests are not overridden by your rights;
• we must comply with a legal obligation; or
• you have given consent, which you may withdraw at any time where consent is the basis for processing.

5. How we share information

We may share personal information only as reasonably necessary with:

• hosting, email, cloud storage, productivity, accounting, payment, and other vendors that support our business;
• professional advisers such as lawyers, accountants, insurers, and auditors;
• collaborators or subcontractors involved in a project, subject to appropriate confidentiality obligations;
• government authorities or other parties when required by law or reasonably necessary to protect rights, safety, and security; and
• a buyer, successor, or other relevant party in connection with a merger, acquisition, financing, reorganization, or transfer of all or part of our business.

We do not sell personal information for money. We also do not share personal information for cross-context behavioral advertising or use it for targeted advertising.

6. Retention

We keep personal information only for as long as reasonably necessary for the purposes described in this policy. In deciding how long to retain information, we consider the nature of the information, the length and status of our relationship, legal and accounting requirements, applicable limitation periods, and the need to resolve disputes or enforce agreements.

We generally retain unsuccessful project inquiries for up to 24 months after the last communication. Client, contract, invoice, and tax records may be retained for up to seven years after the relevant engagement, or longer when required by law or necessary for a legal claim. Technical logs are retained according to the settings and practices of our infrastructure providers.

7. International transfers

Our service providers may process information in countries other than the country where you live. Where required, we use recognized safeguards for international transfers, such as contractual protections, or rely on another lawful transfer mechanism.

8. Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. Please do not send highly sensitive information by ordinary email unless we have agreed on a secure method.

9. Your privacy rights

Depending on where you live, you may have the right to request access to, correction of, or deletion of your personal information; receive a portable copy; object to or restrict certain processing; or withdraw consent. You may also have the right to appeal our response or complain to your local data protection authority.

California residents may have rights to know, access, correct, or delete personal information and to receive information about its collection, use, disclosure, sale, or sharing. We do not sell or share personal information as those terms are defined by California privacy law, and we will not discriminate against you for exercising a privacy right.

To make a request, email hello@voidlocale.com with the subject “Privacy Request.” Tell us the right you wish to exercise and provide enough information for us to locate the relevant records. We may need to verify your identity or authority before completing a request. Authorized agents may submit requests where permitted by law.

10. Children’s privacy

The website and our services are intended for business and general audiences, not children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, contact us so we can take appropriate action.

11. Third-party links

The website may link to websites or services we do not control. Their privacy practices are governed by their own policies, and we encourage you to review them.

12. Changes to this policy

We may update this policy to reflect changes to our practices, services, or legal obligations. We will post the revised policy here and update the “Last updated” date. If a change materially affects how we use information already collected, we will provide additional notice when required by law.

13. Contact us

Questions, concerns, or privacy requests may be sent to hello@voidlocale.com.